Frequently asked questions

Why is it impossible to ship to my zip code? does not deliver to PO Boxes or in some remote locations. We plan to expand our shipping services in the future.

Does deliver outside of Canada?

Currently, offers shipping within Canada only. We may expand our services in the future.

How do I register to shop online?

If you're not registered to, you must click "Login" in the upper right corner of the homepage. Follow the prompts and enter your email address, password and so on.

What is the deadline for receipt of my order?

Each product offered on includes an estimated delivery time of approximately 3-7 business days. Depending on the final destination that the order will be shipped and the transit time of the carrier.

What shipping methods do you use? uses three modes of delivery. Our primary method is by courier, where we prepare your order for shipping by courier directly to you. The second option, for items that cannot be packaged and shipped via a conventional shipping method is to arrive directly at our headquarters located in Repentigny. See '' Contact Us '' for the address. An appointment between and the customer will be required for this delivery option. And finally, for all oversized products (LTL) our staff will be sure to find the best price for delivery depending on weight and destination.

How do I go about returning an item? guarantees that you will be satisfied with the goods you purchase. However, if you wish to return or exchange goods directly to, please contact our customer service center. Should a product be returned, it is possible that may need additional time to inspect the product. In such cases, the refund will be authorized up approval of the return. This process could take between two and five working days. All general marine products, such as safety vests, masks, barbecues, benches, and other simple items must be returned within 30 days from the date of purchase to be eligible for a refund. All returns and refunds are subject to a restocking fee of 20%. In addition, products must be in perfect condition, unused and in its original packaging to be approved. To learn more about the return policy, please contact our customer service department. All transportation fees for returns or exchanges are the responsibility of the customer. Returns may be made directly at the main store. These coordinates are available under '' Contact Us '' .

My package is lost, what should I do?

Please contact Customer Service. See details in the section titled ''Contact Us ''.

How to complete the checkout process?

After your purchase, you must click on the "Shopping Cart ". Also, you must choose between, log in as a guest or register on the site It is important to enter accurate information about the delivery address. It is important to follow all the steps until the final payment. Click "CONTINUE” to proceed from one stage to another. Enter your information correctly on your payment method. After checking your order, click “VALIDATION " to finalize your purchase.

How do I update my profile?

Simply click "My Account" on the top right of the screen. Then enter your email address and your password in their respective boxes. Once logged in, you have access to a range of possibilities.

How do I subscribe to email deals from

Go to the "home page” of by clicking on the logo at the top left, and enter your email address at the bottom of the page in the text box "SIGN UP". Then click on registration and you’re done!

For general questions?

Please contact Customer Service. See details in the section ''Contact Us''.

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